SHIPPING INFORMATION

SHIPPING & FEES

  • Currently, we are only shipping our products domestically. We ship nationwide to all cities in Indonesia. We use JNE Shipping Company (http://www.jne.co.id) for all shipping to cities in Indonesia.
  • We only uses REGULAR JNE service which takes about 1 – 2 working days for Jakarta and the surrounding areas. It takes about 2 – 5 days for shipment to other cities in Indonesia.
  • Orders will be processed on regular working days, from Monday to Friday 9.00 AM until 6.00 PM. We do not ship on weekends or public holidays.
  • Please allow 24 hours after your payment confirmation for us to process your order (check your payment, Packing, etc). Your order will be shipped the next day.
  • Your order will not be shipped if we can’t confirm your payment or your payment was not in a full amount. We will contact you immediately in the event of something like this happening.
  • You will be sent an E-mail Confirmation once your order has been dispatched with tracking information

SHIPPING RATE

  • Please refer to http://www.jne.co.id for domestic rates
  • Shipping rate will be charged based on the total weight of your order. If the total weight exceeds 1 (one) kilogram, another kilogram will be added to the total shipping fee.
  • Information regarding the weight of every product is stated on the product detail page.
  • The shipment cost will be added to the total amount due when you check out.

SHIPPING RULES & RESTRICTIONS

  • Elizabeth Wahyu Accessories  will not be held responsible in the event of loss or mishandled merchandize (delivered package is broken or wet) AFTER the order is delivered to JNE.
  • Elizabeth Wahyu Accessories WILL NOT be held responsible if JNE can’t deliver the goods in time, due to incomplete or misspelled address or there is no recipient at the address. Please check your JNE shipping code in the ‘TRACK ORDER’ links at the top of the page and call JNE customer service (021 - 2927 8888) to deal with the problem.  
  •  Elizabeth Wahyu Accessories  will give customers free shipping if there are mistakes in the order.

RETURN & EXCHANGE

  • Elizabeth Wahyu Accessories will only allow returns or exchanges if the Item is damaged or flawed due to manufacturing mistakes.

STORE LOCATION

JL.Buana Karya no 1A, Pondok Pinang , Jakarta Selatan Telp: +62-21-7660715

AEON Mall BSD City Unit 1-10A ( Darling Rock ) Telp: +62-21-22231393

CUSTOMER CARE

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Elizabeth Wahyu Accessories 2014